The ESRD Network Coordinating Center (NCC) provides centralized coordination and support for the Medicare ESRD Network Program.
History of the New Patient Orientation Packet
Who Receives It?
All new ESRD patients receive the packet. The ESRD New Patient Orientation Packet is mailed to the patient the month after the Network receives the CMS 2728 form. In 2010, a total of 110,000+ new patient orientation packets were distributed.
When Do New Patients Receives Their Packets?
Packets are mailed to new patients the month after their CMS 2728 form is received in the Network office.
What do the Packets Look Like?
Packets are sent to patients via bulk mail. The large manila envelope bears the words "Important Healthcare Information Enclosed" and uses "The Network Coordinating Center" in its return address.
Why Haven't I Received My Packet?
Packets cannot be distributed to patients until a completed CMS 2728 form is received by the Network. Incorrect forms will cause delays in patients receiving their packets. Errors in patient addresses, such as incorrect apartment numbers or zip codes, are common reasons for packets not being received. New Patient Orientation Packets are re-sent to patients whose original mailing packet is returned and for whom an updated address can be identified. Should you require an additional packet, please contact the Network Coordinating Center at (516) 209-5332.
Is The Packet Available in Spanish?
Yes, NEPOPs are available in Spanish. To request the Spanish version of select booklets, please contact the NCC or your local ESRD Network.