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Patient Engagement


Dialysis Staff - Managing Retaliation

This document provides tips for dialysis staff members to lessen patient fears of retaliation.

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Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit

This DPC toolkit contains multiple resources that will help train your staff to more effectively cope with conflict, identify the root causes of conflict in an effort to prevent future conflict, and to help them grow professionally in their ability to understand conflict. Resources include, the DPC Provider Manual, the Building Bridges poster, a DPC Cultural Awareness Tips document, and more.

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